Privacy Policy & SMS Terms

1. Introduction

This Privacy Policy explains how Maybelle Francisco Law ("we," "our," or "the Firm") collects, uses, and protects personal information from clients and prospective clients who communicate with us by phone, text message (SMS), email, website forms, or other communication channels, including communications facilitated through the Grasshopper application.

2. Information We Collect

We may collect the following types of information:

• Contact information (name, email address, phone number, mailing address)
• Communication data, including calls and SMS messages
• Client-provided information for legal services
• Limited technical data related to our communication platforms

3. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and consultation requests
• To provide legal services and representation
• To communicate about consultations and case updates
• To comply with legal and ethical obligations

We do not sell or share personal information for marketing purposes.

4. SMS / Text Message Communications – Opt-In Consent

5. Call Recording Notice

Phone calls may be monitored or recorded where permitted by law for quality assurance, training, and record-keeping purposes. Please notify us if you prefer not to be recorded.

6. Confidentiality & Attorney–Client Relationship

7. Third-Party Service Providers

We use third-party service providers such as Grasshopper and other communication platforms to facilitate our services. These providers have their own privacy policies, and we are not responsible for their independent privacy practices. We encourage you to review their policies as well.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain client records and communications in accordance with legal and ethical requirements. Generally, records are retained for 6–7 years after the conclusion of representation or as required by law.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal obligations)
• The right to opt out of SMS communications

To exercise any of these rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information